Introduction
PT. Dowlat Alib Indonesia (PocketYou) highly respects the privacy and confidentiality of the personal data of our clients, customers, visitors and all other persons we interact with in the course of providing our services.
While we are driven by the goal of providing customers with a better shopping experience, we also understand that a major concern that customers may have is the security of their personal information, and are committed to ensuring that all personal data provided to us is kept secure and only used for purposes that have been approved by our customers.
By using the PocketYou App, you acknowledge that you have read, understood and agreed to all provisions contained in this Privacy Policy, which is an integral part of the PocketYou Terms and Conditions.
Personal Data We Collect
"Personal Data" refers to any data, whether true or not, about an individual who can be identified from such data, or from such data and other information we have or are likely to have access to.
We collect Personal Data when you:
- Leave your contact details after attending our events
- Use or install our websites, apps, or browser extensions
- Register for our services or submit forms
- Sign up for alerts or newsletters
- Contact us with questions or requests
- Participate in competitions or surveys
- Submit job applications
- Are referred to us by a business partner
Types of Personal Data:
Identity Information
Full name, email, phone number, payment info, etc.
Interaction Records
Call recordings, emails, contact history
Account Details
Your PocketYou account information
Usage Data
Website interactions, clicks, browsing history
Preferences
Your product and brand preferences
Location Data
For location-based services
Cookies and Tracking
PocketYou uses "cookies", which are small data files sent to your browser to store and track information about you when you enter our website.
Important Note:
Disabling cookies may result in loss of functionality and prevent us from tracking your transactions with PocketYou Seller partners, which means we won't be able to credit you with cashback/gifts or provide requested services.
How We Use Your Data
Service Provision
To fulfill and process your orders and cashback rewards
Service Improvement
To investigate complaints, understand preferences, and develop new products
Customer Service
To respond to your inquiries and provide updates
Security & Compliance
To prevent fraud, conduct audits, and comply with legal requirements
Marketing Communications
To send promotional emails about offers and products (you can unsubscribe anytime)
Data Sharing
PocketYou does not sell or trade Personal Data collected online with third parties. We may share data with:
PocketYou Group Companies
Business Partners & Service Providers
Legal & Regulatory Authorities
In Case of Business Transactions
In some cases, we encrypt, anonymize, and aggregate information before sharing it.
Data Security
Secure 128-bit encrypted SSL connections on all web pages
Data stored on secured servers with restricted access
Strict verification processes to prevent unauthorized access
Secure destruction of data when no longer needed
Your Rights
Update Information
You can update your personal information at any time via your account or by contacting us.
Access Information
You may request access to the Personal Data we hold about you.
Withdraw Consent
You may withdraw your consent to our use of your data, though this may affect our ability to provide services.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
Policy Updates
We may update this Privacy Policy from time to time. Changes will be notified through:
- The PocketYou Application
- Our website www.pocketyouasia.com
- Your registered email address
Continued use of our services after changes constitutes acceptance of the updated policy.
Effective Date: November 1, 2025